We want to lift web trade to version 2.0 – and make sure that your shop is a front-runner…
The Internet is always open. Or is it? Is a webshop really open if the customer cannot get his goods?
Years ago, the supermarkets discovered that they sold more when they were open for longer. We can now all do our shopping on Sundays. Why would online customers want less?
When they shop on the Internet, it takes only a few clicks for customers to switch from a shop with limited delivery to a shop, which can deliver tomorrow.
Do you want to serve online customers on the 114 days when your competitors’ shops are closed?
IT’S ALL ABOUT CONVENIENCE
It is not always easy to predict, in which direction things and trends will move. When it comes to convenience however, you don’t need a crystal ball.
When they were invented, phone boxes and Internet cafes were quantum leaps. Even if both continue to work today, most would probably agree that the phone box is past its peak.
Please remember that even if home delivery is pure luxury – we can still deliver via a Parcelshop if the parcel is a secret gift for your wife. And also in due time for you to take the parcel back home when you are on your way from the baker’s to serve her breakfast in bed.
We believe that anyone can understand this message – and sell it, for that matter.
DAO365 can help you to provide this service, as we have thousands of carriers who every night deliver parcels, newspapers, magazines and letters across the country.
We are the only distributor to offer early morning delivery to the recipient’s home address. And as we also deliver to more than 6,500 shops before they open we can also make deliveries via our many Parcelshops. Early in the morning. 365 days a year.
More than 99% of our deliveries are next-day deliveries. Not that we brag much about it – but YOU are welcome to do so.
The message “You will get your stuff tomorrow” is very easy to communicate – and it creates additional sales.
British DPD recently started delivering on Sundays and CEO Dwain McDonald saw sales increase by 10%. The increment was not stolen from other days or other distributors. It reflected that customers were actually buying goods, which they would not otherwise have bought. In other words, they were getting instant gratification..
This is how we consumers act. If what we want is within reach – physically and in time – we buy it. If not, we wait. As a webshop owner, we are sure you are keenly aware that a sale delayed is often a sale lost.
If 50 extra distribution days can lift sales by 10% – then imagine what 114 days can do.
One of our core competences is our fast delivery service– whether we deliver newspapers, letters, magazines or parcels. Even if you hand your parcels in late, we see to it that your customers receive their parcels early next morning. We have a long record of early morning delivery of newspapers and an efficient team of carriers, who travel 100,000 km in four hours every night. Every day of the week, 365 days a year.
Quality starts in-house at DAO365. We focus on the job in hand – delivering parcels in all weathers. We also employ people whose task is to measure how well we do our job. If we receive a complaint regarding a delivery, our quality system requires us to investigate the matter within two hours, and we ensure that the customer receives a response within 24 hours. At DAO365 we prefer to have a clean desk before we start the next night’s work!
We measure quality electronically. We collect all the daily reports and plot them onto an electronic map. Thereby, we can follow up on any problem or mistake – and we always do. Daily collection of data is automatic and therefore 100% objective. We use an analysis program to measure quality and frequency of a certain period from day to day, month to month or per quarter. We can even track data in real time – as things happen.
“DAO365 understands that we have customers to service. By using DAO365, we can look our customers straight in the eye. We are confident that they are getting what we have promised them. We find that DAO365 is very professional and timely. This is great brand value for us. When our customers are happy, we are happy too. And we see DAO365 as a professional partner, both in terms of delivery, feedback and responsiveness.”
— Jørgen Balle Olesen, SAXO.com
“Each day we have 180-200 customers waiting for our fitters. It is of course very important that the spare parts we ordered yesterday from Jönköping in Sweden get here today. DAO365 is our guarantee that they will be here. We appreciate the sense of urgency, which DAO365 demonstrates – they are used to working to tight deadlines and know that yesterday’s newspaper is old news. DAO365 is flexible, reliable, open and responsive.”
— Jesper Jensen, Electrolux
“I see DAO365 as a very solution-oriented company that works hard to find the best solution for its customers. They are very responsive when we call them, whether we wish to discuss a new idea or want them to change something. Our product has to reach our customers and things have to be done as we expect them to be.”
— Karin Petersen, Information
Hopefully, your customers won’t want to return your goods. But if they do, it’s nice that it can be done quickly, easily and simple. For all parties. That’s what DAO365 Labelless can do.
When your customers want to return goods to your company, they log into your webshop and receive a code. They then write the three digits on the parcel and hand it in at a DAO Parcelshop.
Your customer sends an email to your company and you reply with a code. The customer writes the three digits on the parcel and hands it in at a DAO Parcelshop.
The three digits let DAO365 know where to send the parcel and the customer needs not spend time on writing name, address and buying postage. And you need not spend time on filling in labels and sending them to the customer. Easy and simple for all parties!
We have more than 550 Parcelshops and also one near your customers.
Three digits – DAO365 takes care of the rest – easy and simple!
140 MILLION DELIVERIES EVERY YEAR
HISTORY AND FACTS
Every night 3,500 carriers travel about 100,000 km in four hours to make sure that the newspaper, magazine or parcel is delivered to your customer when he or she wakes up.
We deliver parcels, newspapers and magazines to more than 6,000 shops each day. We also deliver printed matter subscriptions and parcels to private addresses. We have done so since 2007, when DAO365 was founded as the result of a merger between Jyllands-Posten Distribution A/S and Dansk Avis Distribution.
Once Dansk Avis Omdeling – today DAO365. The company is owned on a 50/50 basis by Syddanske Medier A/S and JP/Politikens Hus A/S. DAO365 is Denmark’s largest morning distributor. Our head office is in Jutland.
Our core competence is fast delivery whether we deliver newspapers, magazines or parcels. When you use DAO365, your customers are sure to receive their parcels early next morning – 365 days a year, also at weekends and on bank holidays. We have delivered your morning paper for years and we have an efficient logistics setup and competent employees who do their utmost to deliver newspapers on time and distribute printed matter, magazines and parcels. Our employees are at the heart of DAO365. They play an important role in delivering the world to you.
Board of Directors
Christian Lund Jepsen (Chairman)
Dorthe Bjerregaard-Knudsen (Deputy Chairman)
Hans Peter Nissen
Municipality of domicile: Vejle
We have many employees who take care of delivering morning newspapers and books to book shops and retailers. We believe it is important that our employees thrive in their work and understand DAO365’s quality requirements for delivery on time. We believe that happy employees make for happy customers.
At DAO365, we appreciate happy employees who fulfil our own requirements for on-time delivery of newspapers and efficient distribution of printed matter, magazines and parcels. We are proud of everyone in our team. Every single employee is extremely important for our success.