Terms and Conditions

Valid from 05. May 2022

1. Application

1.1 These Terms and Conditions apply to all activities performed by Dansk Avis Omdeling A/S (hereafter dao) in connection with the distribution of parcels using a dao label either purchased directly from dao or from an authorized 3rd party dealer. The terms and conditions apply to our sender, regardless of whether the activities are carried out by dao or one of our partners.

1.2 Unless otherwise stated in these Terms and Conditions, or otherwise agreed in writing between dao and sender, the rules in NSAB2015 will apply.

1.3 The terms and conditions apply to parcels that are handed in for shipment on 01.01.2020 and later.

As dao delivers throughout Denmark on the mainland + islands, these are covered by the terms and conditions.

 

2. Scope of the distribution service

2.1 dao organizes and implements sorting and distribution of:

Parcels delivered as daoHOME or picked up with daoPICKUP
Weight: max. 5 kg
Length: max. 55 cm
Circumference + length: max. 120 cm

Parcels delivered as daoSHOP 
Weight: max. 15 kg
Length: max. 80 cm
Circumference + length: max. 240 cm

Parcels delivered as daoGLOBAL

Weight: max. 10 kg
Length: max. 80 cm
Circumference + length: max. 240 cm

Please note that the parcel must be at least 10 x 15 x 1 cm.

2.2 If a parcel exceeds the maximum weight / size, dao can sort it out and return the parcel to the sender at his expense. If a parcel exceeding the maximum weight / size is forwarded in the dao’s system, this may result in an additional settlement.

2.2.1 If a parcel ordered as daoHOME exceeds the maximum weight / size accepted for a daoHOME parcel, dao may redirect the parcel to delivery in a daoSHOP.

2.3 dao may refuse to receive or distribute a parcel that is not properly packaged or is not suitable for parcel distribution.

2.4 dao considers the parcel delivered correctly when the parcel has been delivered in the mailbox, at the recipient's front door or delivered from a daoSHOP.

2.4.1 If dao deems that a parcel cannot be delivered to a home address properly, dao reserves the right to redirect the parcel to delivery in a daoSHOP.

2.5 dao reserves the right to deliver to a daoSHOP other than that chosen by the sender. When dao delivers the parcel in a daoSHOP, the recipient receives information about it. After 10 days, dao will return not picked up parcels to sender.

2.6 For parcel sent on a business agreement, return, re-delivery and redirection may result in an additional settlement.

 

3. Distribution

3.1 The customer is responsible for adequate and proper packaging as well as labeling with a dao parcel label, or dao delivery code purchased through dao (homepage or dao app) or one of dao's partners. The customer accepts that several parcels that are attached to each other and have only one label will not be replaced if they come apart. dao or a dao parcel shop is not obliged to carry out a thorough inspection of the packaging and does not replace damaged parcels if it is judged that the packaging was not adequate and sound.

3.1 The sender is responsible for adequate and proper packaging as well as marking with a dao label or a daoE-LABEL code purchased through dao or dao's partners. The sender accepts that several parcels attached to each other with only one label will not be replaced if they come apart. If this happens, dao will only replace the parcel marked with the dao label. dao does not inspect the packaging and does not replace damaged parcels if it is judged that the packaging was not adequate and sound.

3.1.1 Label must not be bent around the edges of the parcel or affixed to the parcel so that bar code and text cannot be read / scanned.

3.2 Parcels must be packed so that they can be processed in an automatic sorting machine, where it is not possible to take into account arrow marks, glass marks, caution marks or the like.

3.2.1 Parcels must be able to withstand a drop of 1 meter.

3.2.2 Round units must be provided with at least one flat lying surface so that they can be handled in an automatic sorting system.

3.3 Porcelain, glass, technical equipment, including flat screens, computer, IT, laser equipment and other fragile goods, must be packed in heavy outer packaging (cardboard boxes or other transportable packaging). The inner packaging must consist of tight-fitting, shock-absorbing material (for technical equipment it must be molded). The packaging must match the contents. All cavities must be filled with a suitable material to protect the contents.

The sender must ensure that there is no displacement, pressure or shock, neither between the objects nor between the contents and the outer packaging of the parcel.

3.4 Damage caused by vibrations on internal components that are not optimally fixed during distribution is not covered by dao.

3.5 Glass-packed goods and goods with liquid content must be sent in an outer packaging that is suitable for distribution with dao. An inner packaging must be used which protects the goods against external influences and which absorbs and prevents any leakage from the goods.

The sender must ensure that there is no displacement, pressure or shock, neither between the objects nor between the contents and the outer packaging of the package.

3.6 In the event of damage to parcels that risk damaging persons, equipment or other packages, dao reserves the right to destroy the contents.

3.7 dao does not distribute or replace:

3.7.1 Cash.

3.7.2 Dangerous goods.

3.7.3 Live or dead animals.

3.7.4 Weapons and weapon parts as well as active / inactive ammunition or explosive elements that require special permission to transport.

3.7.5 Perishable goods, including food (unless the package is sent as daoFOOD), frozen goods, plants, etc.

3.7.6 Items that have been filled with liquids or that still contain liquids (eg car parts).

3.7.7 Goods which it is against the law to import, export or distribute in countries of dispatch, recipient or transit (eg copy products, medicines, illegal drugs, etc.)

3.7.8 Unpackaged goods or goods which are not suitable for parcel distribution.

3.7.9 Content that is contrary to applicable sanction laws to distribute. Sanctions laws include all laws, regulations and statutes that impose sanctions on countries, individuals or entities (including trade restrictions and economic sanctions), including without limitation the sanctions imposed by the UN, the EU and EU Member States.

3.8 dao may reject or suspend distribution on suspicion of the above. If violations are found, the parcel will be returned to the sender with any additional settlement for this, or handed over to the relevant authority.

3.9 The sender is obliged to compensate any direct or indirect loss incurred by dao, dao's subcontractors or other customers as a result of content mentioned under the items above and any direct or indirect loss as a result of insufficient packaging, cf. 3.2-3.6.

3.10 dao is not obliged to examine whether the parcel contains goods listed in pkt. 3.7 or to check whether the packaging is sufficient.

 

4. Payment

4.1 Shipping of parcels via a daoSHOP can only take place using a prepaid label purchased from dao or a business partner.

4.1.2 For parcels sent on a business agreement, distribution takes place according to the current price and fee list, unless otherwise agreed in writing. The price list can be requested from dao at any time.

4.1.3 For parcels sent on a business agreement, payment must be made 14 days from the invoice date, unless otherwise agreed in writing. The sender may not set off against dao’s invoices.

4.2 dao does not refund the amount already paid upon return of parcels.

4.3 When purchasing dao-label or a daoE-LABEL on pakke.dao.as or dao app, consent is given for immediate delivery. Thus, the right of withdrawal under the Consumer Contracts Act lapses.

4.4 When purchasing dao-label or a daoE-LABEL on pakke.dao.as or dao app, dao offers - in the event of payment of compensation - to pay this to the injured party, if the sender of the parcel allows this.

 

5. Complaint

5.1 Notification of damage / defect must be made in writing to dao - via dao’s website for labels purchased at pakke.dao.as, via omdeling.info for business customers or via dao app.

5.2 The following deadlines for complaints apply:

5.2.1 In the event of damage to or lack of content, the sender or recipient must complain to dao within 5 days after delivery, otherwise all claims will be forfeited.

5.2.2 In the event of missing or delayed delivery, the sender or recipient must complain to dao no later than 3 months from the date of dispatch. dao may search for a parcel for up to 10 weekdays from the day of the search.

5.3 dao must receive photos of damaged parcels. If there are no photos, the recipient must be able to have the damaged parcel ready for collection at the delivery address / recipient's address in original packaging. If this is not possible, the sender and / or recipient loses the right to compensation.

5.4 If the damaged parcel is moved from the delivery address / recipient's address before it has been possible to inspect the parcel, the right to compensation lapses.

 

6. Undeliverable goods

6.1 dao disposes of undeliverable goods (where it has not been possible to determine the correct owner) after 90 days.

 

7. Obsolescence  

7.1 In the event of damage to or defect in parcels, a lawsuit must be filed against dao within 1 year from the delivery date.

7.2 In other cases (loss, delay, etc.), a lawsuit must be filed against the dao within 1 year from the day on which the loss could be established at the earliest.

 

8. limitation of liability

8.1 dao is responsible for the parcel from this has been received in a daoSHOP (from the first scan or manual receipt) or picked up at the sender's address (from the first scan), and until the parcel has been delivered, cf. 2.4, or until dao justifiably discontinues distribution.

8.2 dao’s liability is limited to the following:

8.2.1 dao replaces the loss or damage of the contents of the parcel with replacement of the document's documented value, however, a maximum of up to DKK 1,000 per. parcel excl. freight.

8.2.1.1 Valuation is as follows:

8.2.1.1.1 New goods are valued at the documented cost price excl. VAT.

8.2.1.1.2 Used goods are valued at the current market value or the documented cost price, where the lowest value applies.

8.2.2 dao can not be held responsible for delays due to circumstances mentioned in pkt. 3. If loss in connection with loss, damage or delay is due to acts or omissions on the part of the sender or recipient, dao is under no circumstances liable for damages.

8.3 In the event of a delay of more than 10 working days from the expected delivery date, dao will only reimburse the shipping price for the delayed parcel.

8.4 dao does not compensate for damage to temperature-sensitive goods that are damaged, perish or deteriorate as a result of temperature variations.

8.5 dao does not replace outer packaging.

8.6 dao does not replace cash, gift cards, tickets, lottery tickets, scratch cards and similar securities (for example, bearer securities, offers for tenders, listed securities and shares).

8.7 dao does not compensate for indirect losses, operating losses, lost profits or other losses. dao is not responsible for losses or delays due to circumstances that can be characterized as force majeure, work stoppage, strike, war, terrorist acts, natural disasters, cyber attacks, etc.

8.9 Payment of compensation for full / partial loss may be conditional on the recipient signing a declaration in good faith not to have received the parcel in question.

 

9. Personal data

9.1 It is the sender's responsibility to ensure that the personal data requested by dao is correct and legally usable by dao. Read more about how dao processes personal data here

 

10. Venue

10.1 All disputes concerning these Terms and Conditions shall be settled in accordance with Danish law.

10.2 The court in Kolding shall, as the first instance, be the venue for all disputes between dao and sender in accordance with these Terms and Conditions, unless otherwise follows from mandatory rules.

 

As a consumer, you can also complain by contacting us via kontaktdao.as.

If finding a solution does not succeed, you can complain to the Center for Complaint Resolution and then the Consumer Complaints Board. Further information can be found here: https://naevneneshus.dk/start-din-klage/center-for-klageloesning-og-forbrugerklagenaevnet/til-forbrugere/  (only in danish)


You can also find further information via the EU Commission's complaints portal: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage 

Appendix daoFOOD

Valid from 1. november 2021

1. Field of application

1.1 In addition to dao’s Terms and Conditions and what is stated in the Cooperation Agreement, this supplement applies to Dansk Avis Omdeling A / S ’(hereafter dao) distribution of parcels containing food. In the event of any inconsistency between the Supplement and the dao’s Terms and Conditions, the provisions of the Supplement shall prevail.

1.2 dao distributes parcels of food to recipients in Denmark excl. recipients on non-bridged islands.

 

2. Service requirements

2.1 The service requirement for distribution of parcels containing food is delivery to recipient's delivery address affixed to the label on the parcel.

 

3. Shelf life and contents of the parcel

3.1 A parcel may contain food, including perishable food, if this has been agreed in advance with and notified to dao and the food is properly packaged, including passively refrigerated in accordance with current rules for distribution and temporary storage of food where there is no active cooling.

3.2 When labeling, the sender must state the last use date of the individual foods / best before / least expiration date. The shelf life of all foods in the parcel must exceed the planned delivery time by at least 10 hours.

3.3 dao may reject or suspend distribution if it suspects that the above requirements have not been complied with. dao may further unload, neutralize, destroy or dispose of such parcel without obligation to pay compensation. This is done at the expense and risk of the sender.

 

4. Packaging and labeling

4.1 It is the sender's responsibility that the food is packaged and possibly passively cooled in a manner that ensures compliance with applicable laws, including statutory temperature requirements for food throughout distribution. The sender is responsible for securing any documentation for this.

4.2 The parcel must be closed on all sides and there must be tape or strips around the parcel. The packaging must ensure that the contents, whether intact or broken, may not damage other parcels, third parties, third party real estate and movables or dao personnel, equipment, real estate and movables.

4.3 All food must be properly packaged and placed so that the food is not loose in the package with the risk of damage during distribution. Vulnerable goods such as berries, eggs, etc. must be specially protected in the package. All glass, including bottles, must be fixed or have a cardboard / protective net or similar placed between them and the other contents of the parcel.

4.4 Packages of food must be able to be stacked and withstand shocks, pressure and vibrations.

4.5 Food pallets must be marked with a food label. The food label is available from dao.

4.6 dao is not obliged to check the packaging or possibly passive cooling of the food. If, on delivery or during distribution, dao discovers that the food is not properly packaged and / or sufficiently chilled, dao is entitled, but not obliged, to interrupt distribution. dao can unload, neutralize, destroy or dispose of such a package without obligation to pay compensation. This is done at the expense and risk of the sender.

 

5. Delivery of parcels containing food

5.1 Unless otherwise agreed in writing, dao delivers the parcel as close to the front door at the delivery address as the access conditions allow. The sender must ensure that the recipient has accepted that the parcel can be delivered to the recipient's address.

5.2 When sending data in connection with the creation of the label, the sender must indicate whether a code is to be used for delivery in the recipient's mailbox / at the recipient's door or whether there is unobstructed access to the recipient's mailbox / door at night. If a code is to be used, the sender must ensure that dao is informed. The sender must ensure that the recipient has accepted that dao is informed of this code.

5.3 If it is not possible to deliver the parcel to the recipient, including placing the parcel at the recipient's address, eg due to incorrectly stated address, stray dogs or lack of snow removal, the parcel will be treated as unfit, cf. 6. dao strives before then, but is not obliged to contact the sender in order to agree on how the parcel can be delivered in another way.

 

6. Undeliverable parcels

6.1 Unacceptable parcels containing perishable and / or temperature sensitive foods are destroyed at the expense of the sender.

6.2 Undeliverable parcels containing food that are not temperature sensitive are returned to the sender at his expense.

7. Sender's liability

7.1 The sender is obliged to compensate any loss, both direct and indirect, which is inflicted on dao, its subcontractors, other senders, recipients or third parties as a result of the contents of a parcel, packaging or possibly passive cooling does not comply with the requirements of dao's Terms of Trade, the Supplement or applicable law. This also applies in relation to any fines that dao and / or its subcontractors may be fined by, for example, the food authorities as a result of matters for which the sender is responsible while the parcel is in dao's custody.

 

8. Compensation

8.1 dao is liable for loss, including complete or partial loss of the contents of the parcel, or damage to the parcel if the loss or damage is due to willful misconduct or gross negligence.

8.2 dao does not provide compensation if the sender has not complied with the requirements in this Appendix and / or applicable legislation for packaging, including any passive cooling. dao’s liability for damages also lapses if the sender or recipient mmakes a mmimstake or negligence of significance to the loss or damage.

8.3 Compensation is only provided for the value of the lost item at the time of damage or the impairment that has occurred due to damage to the parcel. No compensation is provided for either the sender, recipient or third party's loss of profit, for deprivation, operating loss, capital loss or for other indirect consequences of the damage. Compensation for loss, including complete or partial loss of content, or damage can amount to a maximum of DKK 1,000 per. shipping.

8.3.1 Parcels classified as perishable, distributed in the daoFOOD network, are replaced by up to DKK 500 in cost price incl. freight, unless otherwise agreed.