Terms and conditions - Private

1. Scope

1.1 These terms and conditions apply to all activities performed by Dansk Avisomdeling A/S (dao) in relation to the shipment of parcels using a dao parcel label whether this is purchased directly from dao or from a third party. These terms of business apply to our customers, whether the activities are performed by dao or one of our distribution partners.

1.2 Unless stated otherwise in the terms of business, or otherwise agreed between dao and the customer, the rules of the CMR Convention will apply.

1.3 These terms of business apply to parcels that are submitted for shipment on 01.01.2020 onwards.

2. Scope of the shipping service

2.1 Minimum and maximum sizes distributed by dao:

• For daoHOME parcels
Max 3 kg.
Max 40 cm. in length
Max circumference + length 120 cm.


• For daoSHOP parcels
Max 10 kg.
Max 60 cm. in length
Max circumference + length 200 cm.

2.2 Parcels exceeding the maximum dimensions and weight of dao will may be separated and held back. dao may forward the parcel at the sender's expense.

2.3 dao assumes responsibility once the parcel is scanned into a dao parcel shop.

2.4 dao or a dao parcel shop may refuse to receive and distribute a parcel that is not properly packaged or not suitable for parcel distribution.

2.5 dao may deliver parcels, either by delivering the parcel in the mailbox, at the front door of the recipient, or to a dao parcel shop. dao deems the parcel to be properly delivered when the parcel has been delivered in the mailbox, at the front door of the recipient, or when the parcel has been delivered to a dao parcel shop.

2.6 dao reserves the right to deliver to a different dao parcel shop than the one selected by the customer. If dao delivers the parcel to a dao parcel shop, the recipient is informed of this. After 10 days, dao returns the parcel to the sender

3. Distribution

3.1 The customer is responsible for adequate and proper packaging as well as labelling with a dao parcel label or dao delivery code purchased through dao or dao's collaborative partner. The customer accepts that multiple parcels attached to each other and marked with only one label will not be replaced if they come apart. Neither dao nor any dao parcel shop will be obligated to carry out a thorough inspection of the packaging and will not replace damaged parcels if it is deemed that the packaging was insufficient and improper.

3.2 Parcels must be packaged to ensure that they can be processed in an automatic sorting system where it is not possible to take into account arrow markings, glass labels, caution labels, and the like.

3.3 Porcelain, glass, technical equipment, including flat screens, computer, IT, and laser equipment and other fragile goods must be packaged in a heavy outer packaging (cardboard box or other packaging suited for shipping). The inner packaging must consist of tight-fitting, shock-absorbing material (in the case of technical equipment, it must be moulded). The packaging must fit the contents. All cavities must be filled with a suitable material to protect the contents. The customer must ensure that there is no displacement, pressure or shock, neither between the objects nor between the contents and the outer packaging of the parcel.

3.4 dao is not liable for damage caused by shaking of internal components that are not optimally fixed during shipping.

3.5 Goods packaged as glass and products with liquid contents must be shipped in an outer packaging suitable for distribution with dao. An inner packaging must be used that protects the goods from external influences and which absorbs and prevents any possible leakage from the goods. The sender must ensure that there is no displacement, pressure or shock, neither between the objects nor between the contents and the outer packaging of the parcel.

3.5.1 In the event of damage to parcels that are likely to cause personal injury or damage to equipment or other parcels, dao reserves the right to destroy the contents.

3.6 dao does not distribute:

3.6.1 Hazardous goods.

3.6.2 Animals, living or dead.

3.6.3 Weapons and parts of weapons nor active/inactive ammunition or explosive elements nor weapons imitations, soft guns, etc.

3.6.4 Perishable goods, including foods, chilled goods, plants, etc.

3.6.5 Goods which have been filled with liquids or which continue to contain liquids (e.g. transmissions and other auto parts).

3.6.6 Goods which it is illegal to import, export or distribute in the countries of the sender or recipient or any transit countries (e.g. pirated products, snuff, medicines, illegal drugs, etc.)

3.6.7 Unpackaged goods or goods not suitable for parcel distribution.

3.6.8 Taxable goods such as cigarettes, tobacco and alcohol for delivery outside Denmark.

3.6.9 Contents, the distribution of which will violate the applicable sanctions regulations. Sanctions regulations include all laws, regulations and statutes that impose sanctions on countries, individuals or entities (including trade restrictions and financial sanctions), including, without limitation, the sanctions imposed by the UN, the EU and EU Member States.

3.6.10 Cash

3.7 dao may refuse or discontinue distribution on suspicion of the above. If violations are ascertained to have occurred, the shipment will be returned to sender for a fee or handed over to the relevant authority.

3.8 The customer is obligated to compensate any direct or indirect loss incurred by dao, dao's subcontractors or other customers as a result of the content mentioned in section 3.6 as well as any direct or indirect loss resulting from inadequate packaging, cf. 3.2 to 3.5.

3.9 Neither dao nor any dao parcel shop is obligated to check whether the parcel contains the items listed in section 3.6 or to check whether the packaging is sufficient.

4. Payment

4.1 Shipment of parcels via a dao parcel shop can only be undertaken by using a prepaid parcel label purchased either via dao or a third party.

4.2 when returning parcels, dao does not refund the amount already paid.

4.3 When purchasing parcel labels, consent is given for immediate delivery. Thus, the right of cancellation under the Danish Consumer Contracts Act lapses.

5. Complaints

5.1 Notifications of damages/defects must happen in writing to dao via the dao website.

5.2 The following time limits apply to complaints:

5.2.1 In the event of damage to or defects in the contents, the customer or recipient must complain to dao within five (5) days of delivery, otherwise the right to any claim will be forfeited.

5.2.2 In the event of missing or delayed delivery, the customer or recipient must complain to dao within one (1) year from the date of dispatch. dao may search for a parcel for up to 10 business days from the date of notification of the delay or potential loss.

5.3 dao must receive photos of damaged parcels. If no photos are submitted, dao may require that the recipient has the damaged parcel in its original packaging ready for collection at the delivery address. If this is not possible, the customer and/or recipient loses the right to compensation.

5.4 If the damaged parcel is moved from the delivery/recipient's address before it has been possible for dao to inspect the parcel, the right to compensation will lapse.

6. Undeliverable goods

6.1 dao will sell or dispose of undeliverable goods (in cases where it has not been possible to determine the right owner) after 90 days.

7. Limitation

7.1 In case of damage to or defect in parcels, litigation against dao must be commenced within 1 year from the date of delivery.

7.2 In other cases (loss, delay, etc.), litigation against dao must be commenced within 1 year from the earliest date on which the loss could be ascertained.

8. Liability

8.1 dao is liable for the parcel from receipt in a dao parcel shop (after the first scan) and until such time that the parcel is delivered, cf. section 2.5 to 2.6, or until dao rightfully suspends distribution.

8.2 dao's liability is limited as follows:

8.2.1 dao replaces lost or damaged goods with max. DKK 1,000 per parcel. However, the compensation cannot exceed the value of the parcel.

8.2.1.1 The valuation is calculated as follows:

8.2.1.1.1 New goods are valued at the documented cost price, excl. VAT.

8.2.1.1.2 Used goods will be valued at the current sales value or the documented cost price, where the lowest value applies.

8.2.2 dao is not liable for delays arising from conditions mentioned in section 3, regarding packaging, size, etc. In the event of an economic loss, resulting from delay, loss or damage of a parcel, caused by actions or omissions by the customer or recipient, dao cannot be held accountable under any circumstances.

8.2.3 In case of delay, dao will only reimburse the shipping price of the delayed parcel. dao will only make reimbursement for delays of more than 10 days from the expected date of delivery.

8.2.4 dao will not provide compensation for damage to temperature-sensitive goods that are damaged, perish or deteriorate due to temperature fluctuations.

8.2.5 dao will not provide compensation for outer packaging.

8.2.6 dao will not compensate cash, gift cards, lottery tickets, other tickets, scratch cards and similar securities.

8.3 dao will not compensate for indirect losses, operating losses, loss of profit or other losses. dao is not liable for losses due to circumstances that may be characterised as force majeure, work stoppage, strikes, wars, terrorism, natural disasters, cyberattacks, etc.

9. Personal data

9.1 The customer is obligated to ensure that the personal data requested by dao is correct and may be lawfully used by dao. Also, learn more about what dao does with personal data here.

10. Venue

10.1 All disputes arising from these terms of business are subject to Danish law.

10.2 According to these terms of business, the Kolding County Court is the court of first instances in any dispute arising between dao and the customer unless otherwise required by mandatory provisions.

Terms & Conditions - Business

1. Scope


1.1 These terms and conditions apply to all activities performed by Dansk Avisomdeling A/S (dao). These general terms and conditions apply to our customers, whether the activities are performed by dao, or one of our distribution partners.

1.2 Unless stated otherwise in the terms of business, or otherwise agreed upon between dao and the customer, rules of the CMR Convention will apply.

2. Scope of the shipping service

2.1 dao plan and organize pick-ups, sorting and distribution of parcels, unless otherwise agreed upon.

2.2 dao picks up parcels at the address of the customer, and the responsibility, and accountability hereof is passed to dao, when aforementioned parcels are scanned at dao’s distributions facility, unless otherwise agreed upon.

2.3 dao deems a parcel to be properly delivered when said parcel has been delivered in the mailbox, at the front door of the recipient or when the parcel has been delivered to a dao parcel shop.

2.4 Should dao redirect the parcel to a dao parcel shop, the recipient will be informed hereof by SMS and/or email. Should the parcel not be picked up within 10 days, dao returns the parcel to the sender.

2.5 Re-delivery, re-adressing or returning of a parcel to sender, may result in an extra fee.

2.6 dao reserves the right to deliver a parcel to a different parcel shop, than the one chosen by the customer.

2.7 dao may refuse and hereof return a parcel, which is not deemed properly packaged, or is not suitable for distribution.

3. Distribution

3.1 Minimum and maximum sizes of parcels distributed by dao, unless otherwise agreed upon:

For daoHOME parcels
Max weight of 3 kg
Max length of 40 cm
Max circumference + length of 120 cm

For daoSHOP parcels
Max weight of 10 kg
Max length of 60 cm
Max circumference + length of 200 cm


3.2 The customer is responsible for adequate and proper packaging as well as labelling with a dao parcel label or dao delivery code. The customer accepts that multiple parcels attached to each other and marked with only one label will not be replaced if they come apart. dao does not perform inspections of the packaging of parcels, and are not liable for parcels, if the packaging is deemed insufficient or improper.

3.3 Parcels must be packaged to ensure that they can be processed in an automatic sorting system, at which it is not possible to take special markings into account (e.g. arrow markings, “Handle with care”-markings and the like.

3.4 Porcelain, glass, technical equipment, including flatscreens, computer-, IT-, and laser-equipment and otherwise fragile goods must be packaged in heavy outher packaging (cardboard or other packaging suited for shipping). The inner packaging must consist of tight-fitting, shock-absorbing material (in the case of technical equipment, said inner packaging must be moulded).


3.5 dao does not distribute:
3.5.1 Hazardous goods.

3.5.2 Living and dead animals.

3.5.3 Weaponry and parts of weapons, active/inactive ammunition, explosive elements, and weapon imitations (soft guns and the like).

3.5.4 Perishable goods, including foods, chilled goods, plants, etc.

3.5.5 Goods which have been filled with liquids or at the time of shipping contain liquids (e.g. transmissions and other auto parts).

3.5.6 Goods which are illegal to import, export or distribute in the respective countries of the sender or recipient or any transit countries (e.g. pirated products, snuff, medicines, illegal drugs, etc.), including but not limited to sanctions regulations. Sanctions regulations include all laws, regulations and statutes that impose sanctions on countries, individuals or entities (including trade restrictions and financial sanctions), including but not limited to the sanctions imposed by the UN, the EU and EU Member States.

3.5.7 Unpackaged goods or goods not suitable for parcel distribution.

3.5.8 Taxable goods such as cigarettes, tobacco and alcohol for delivery outside Denmark.

3.5.9 Cash

3.6 dao may refuse or discontinue distribution on suspicion of the above.

3.7 The customer is obligated to compensate any direct or indirect loss that dao, dao's subcontractors or other customers may suffer, as a result of the content mentioned in section 3.6, as well as any direct or indirect loss resulting from inadequate packaging.

3.8 dao is not obligated to inspect parcels, in terms of checking for contents listed in points 3.5, or to check whether packaging has been sufficient.


4. Payment

4.1 Shipping is executed according to present listings of prices and fees, unless an agreement of cooperation has been signed between dao and the customer. Aforementioned listings of prices and fees may be requested from dao at any point in time.

4.2 Payment must be executed within 14 days from the billing date.

4.3 The customer may not subtract directly in dao’s billings. 


5. Lien

5.1 dao is considered lienholder of goods in relation all unpaid expenses that the customer, or recipient has failed to pay.

5.2 If these expenses are not paid, dao is free to sell aforementioned goods, in order to cover the costs. dao must, to the best of their ability and well advanced, inform the customer of these planned actions.


6. Claims

6.1 Reports of damages and/or shortfalls must be done in writing/through collective systems to dao.

6.2 Following deadlines apply regarding claims:
6.2.1 In the event of damage to or defects in content, the customer must inform dao within 5 business days; failing to do so, the right to any claim may be forfeited.

6.2.2 In the event of missing or delayed delivery, the customer or recipient must inform dao. dao reserves the right to search for a parcel for up to 10 business days from the date of notification of delay or potential loss.

6.3 dao must receive photos of damaged parcels; if no photos are submitted, dao may require that the recipient prepares the parcel to be picked up by dao, in its original packaging, at the delivery address. Failing to do so, the right to compensation may be forfeited.

6.4 In the event that a damaged parcel is moved from the delivery address before dao has had the opportunity to inspect the parcel, the right to compensation may be forfeited.

7. Expiration (Limitation)

7.1 In the event of damage to or defects in parcel, litigation against dao must be commenced within 1 year from the date of delivery.

7.2 In other cases (loss of parcel, delay, etc.) litigation against dao must be commenced within 1 year from the earliest date that a loss can be ascertained.


8. Liability

8.1 dao is regarded as liable for a parcel, from the point where it is received at a dao parcel shop (confirmed with a scan and/or electronic receipt), until the point of delivery (cf. section 2.2), or until dao rightfully suspends the delivery.

8.2 dao’s liability is limited to the following:
8.2.1 dao replaces lost or damaged goods, capped at max 1000.- DKK per parcel, unless otherwise agreed upon. The compensation cannot exceed the value of the parcel

8.2.1.1 Valuation is calculated as follows:
8.2.1.1.1 New goods are valued at the documented cost price at the time of purchase, excluding VAT.

8.2.1.1.2 Used goods are valued at the current sales value or the documented cost price at the time of purchase; the lowest value applies.

8.2.2 dao is not liable for parcels that are considered outside dao’s definition of allowed content and/or size (cf. section 3).

8.2.3 dao is not liable for delays arising from conditions mentioned in section 3, regarding packaging, size, etc. In the event of an economic loss, resulting from delay, loss or damage of a parcel, caused by actions or omissions by the customer or recipient, dao cannot be held accountable under any circumstances.

8.2.4 In the event of delay, dao may reimburse no more than the shipping price of the delayed parcel. Compensation in this regard may be requested, if a parcel is delayed more than 10 days from the expected date of delivery.

8.2.5 dao does not provide compensation or reimbursement for temperature-sensitive goods, that are damaged or deteriorated as a result of temperature fluctuations.

8.2.6 dao does not provide compensation for outer packaging

8.2.7 dao does not provide compensation for cash, gift cards, lottery tickets, tickets in general and the like.

8.3 dao does not provide compensation for indirect losses, operating losses, loss of profit or other losses. dao is not liable for losses due to circumstances that may be characterized as force majeure, work stoppage, strikes, wars, terrorism, natural disasters, cyberattacks, etc.


9. Personal data

9.1 The customer is obligated to ensure that the personal data requested by dao is correct and may be rightfully be used by dao.

10. Venue

10.1 All disputes arising form these terms and conditions of business are subject to Danish law.

10.2 In the event of rightfully warned conflict, war-like conditions, extreme weather conditions or other conditions, that may be considered force majeure, both parts are temporarily exempted from fulfilling the terms and conditions.

10.3 According to these terms of business, the Kolding County Court is the court of first instances in any dispute arising between dao and the customer, unless otherwise agreed upon.